Seeking customer care representatives to provide call center services for a home warranty provider. Service Type: Customer Service & Sales Work Commitment: 15-hrs/week or more Weekend Requirements: None Schedule Availability: 24/7 Schedule Structure: Rep makes schedule Training Availability: 1- 4 Weeks Location: Nationwide except CA, CT, 		 MD, MA, NY, OR, or WI Pay Rate: $9.00/hour Key Benefits: Paid Training | PTO | Adv. Reference Code: GBCH1 Job Details: Assist customers with items covered under their home warranty. Initiate a claim or follow up on an existing claim. Answer general questions. Process change of address requests. Research and resolve customer complaints.
Knowledge/Skills/Abilities: Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations. Self-disciplined to manage own schedule and adhere to it. Ability to utilize multiple computer programs at the same time. Exhibit professional, courteous, and friendly behavior. Home Office Requirements: Visit our Home Office Shop for examples and recommendations.
Laptop/Desktop: Speed: Intel i-class (or equivalent) Hard Drive: 60 GB usable memory or higher RAM: 4 GB or higher Operating System: Windows 10 Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended.
Phone Service Requirement Options: Landline VoIP Phone Line | Digital Phone Service Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified. (2) Call Center Dialpad with Headset provided.
Internet Requirements: Download Speed: 10 mbps or higher Upload Speed: 3 mbps or higher Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified. Benefits (We Offer): Paid Training Paid Time Off Flexible Schedule Wellness Resources Employment Security Training & Development Advancement Opportunities Healthcare Options (Telehealth, Dental & Vision) Additional Info: This is not a telemarketing position. All communications routed from the client directly to workstation. If you want to become part of our At-Home Workforce, Apply Today!