Call Center Agent for Cable, Internet, & Phone Services
Seeking customer care representatives to provide call center services for a cable, internet, and phone provider.
Service Type: Customer Service, Technical Support, & Sales
Work Commitment: 15-hours per week or more
Weekend Requirements: 7.5 hours worked on Sat., Sun., and/or Mon.
Schedule Availability: 7-Days per week; 8AM - 12PM EST / 5PM - 10PM EST
Schedule Structure: Rep controls own schedule
Training Availability: 3.5 Weeks; M-F; 4-hours/day
Location: Nationwide except CA, CT, MD, MA, NY, OR, or WI
Pay Rate: $12.00/hour | Commission
Key Benefits: Paid Training | Paid Time-Off | Advancement
Reference Code: GECC1
Job Details:
Assist customers with billing or video technical repair questions.
Help troubleshoot technical issues.
Recommend services and upgrades the customer does not currently own.
Knowledge/Skills/Abilities:
Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.
Self-disciplined to manage own schedule and adhere to it.
Ability to utilize multiple computer programs at the same time.
Exhibit professional, courteous, and friendly behavior.
Home Office Requirements: Visit our Home Office Shop for examples and recommendations
Laptop/Desktop:
Speed: Intel i-class (i5+ or equivalent)
Hard Drive: 60 GB usable memory or higher
RAM: 4 GB or higher
Operating System: Windows 10
Monitors: Dual Required
Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended. Phone Service Requirement Options:
Landline
VoIP Phone Line | Digital Phone Service
Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified.
(2) Call Center Dialpad with Headset provided. Internet Requirements:
Download Speed: 10 mbps or higher
Upload Speed: 3 mbps or higher
Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.
Benefits (We Offer):
Paid Training
Paid Time Off
Flexible Schedule
Wellness Resources
Employment Security
Training & Development
Advancement Opportunities
Healthcare Options (Telehealth, Dental & Vision)
Additional Info:
This is not a telemarketing position. All communications routed from the client directly to workstation.
If you want to become part of our At-Home Workforce, Apply Today!
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