Seeking customer care representatives to provide call center services for a cable, internet, and phone provider.
Service Type: Customer Service, Technical Support, & Sales
Work Commitment: 15-hours per week or more
Weekend Requirements: 7.5 hours worked on Sat., Sun., and/or Mon.
Schedule Availability: 7-Days per week; 8AM - 12PM EST / 5PM - 10PM EST
Schedule Structure: Rep controls own schedule
Certification Availability: 4 Weeks; M-F; 4-hours/day
Location: Nationwide except CA, CT, MD, MA, NY, OR, WA, or WI
Pay Rate: $12 - $15/hour | Commission
Key Benefits: Certification Pay | Paid Time-Off | Advancement
Reference Code: GECC1
Assist customers with billing or video technical repair questions.
Help troubleshoot technical issues.
Recommend services and upgrades the customer does not currently own.
Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.
Self-disciplined to manage own schedule and adhere to it.
Ability to utilize multiple computer programs at the same time.
Exhibit professional, courteous, and friendly behavior.
Home Office Requirements: Visit our Home Office Shop for examples and recommendations
Speed: Intel i-class (i5+ or equivalent)
Hard Drive: 60 GB usable memory or higher
RAM: 4 GB or higher
Operating System: Windows 10
Monitors: Dual Required
Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended. Phone Service Requirement Options:
VoIP Phone Line | Digital Phone Service
Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified.
(2) Call Center Dialpad with Headset provided. Internet Requirements:
Download Speed: 10 mbps or higher
Upload Speed: 3 mbps or higher
Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.
Benefits (We Offer):
Paid Time Off
Training & Development
Healthcare Options (Telehealth, Dental & Vision)