Call Center Agent for Electricity Services

Genesis Team
May 7
3 min read

Seeking call center representatives to provide customer service for an electricity provider.

Service Type: Customer Service & Sales

Work Commitment: 15-hours per week or more

Weekend Requirements: 5 hours worked on Sat. and/or Sun.

Schedule Availability: 7-Days per week; 10AM - 10PM EST

Schedule Structure: Employee Makes Own Schedule

Training Availability: 6 Weeks; M-F; 4-hours/day (Virtual)

Location: Nationwide except CA, CO, CT, MA, MD, NY, OR, WA, or WI

Work Environment: Fully Remote

Pay Rate: $9.00 - $10.00/hour

Key Benefits: Paid Training ($350) | Paid Time-Off | Advancement

Reference Code: GETX1

Job Details:

Review, analyze, and respond to customer billing questions.
Process payment deferrals.
Quickly identify customer needs, offer, and enroll the appropriate plan. Accurately enroll the customer in the correct plan; Strive to resolve customer issues on the first call; Demonstrate knowledge of client processes and policies; Build trust and rapport with the client customer through clear, respectful interaction; Always strive to ensure that overall customer satisfaction remains high, while resolving issues; Understand client call flow and Texas utility regulation; Ensure that no client customer has a lights-turned-out-in-error situation.

Knowledge/Skills/Abilities:

Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.
Self-disciplined to manage own schedule and adhere to it.
Ability to utilize multiple computer programs at the same time.
Exhibit professional, courteous, and friendly behavior.

Qualifications:

High school diploma or equivalent with 0 - 1 year of experience
Able to speak and read English fluently
Excellent interpersonal skills
Ability to multi-task, prioritize, and manage time effectively
Meets or exceeds home office requirements (below)

Genesis Introduction: Since 2014, Genesis Call Center, LLC ("Genesis") has operated under its founding mission of delivering superior, first-class services to our clients through our Team of dedicated people while generating flexible solutions to the job-seeking community. We enable customers across the country of large companies to maximize the value of their product and service experience. Our innovative approach to providing a comprehensive solution is simple; we enable highly motivated individuals to perform at their best through a virtual network that promotes excellence in service. The results are endless possibilities. With a growing population of employees nationwide, Genesis is a proud and reliable partner to Fortune 500 companies and other large branded organizations across the country.

EEO Statement: Veterans and military spouses often possess the core competencies Genesis relies upon and demonstrate professionalism, resiliency, and reliability to strengthen our entire organization. We recognize your unique skills and experiences, and want to offer a flexible career path that allows you to continue serving others. If you are transitioning from the military, are a veteran, or a spouse of a military servicemember, we have challenging and rewarding career opportunities available for you. Genesis is an Equal Opportunity Employer, ensuring Diversity, Equity, Inclusion, and Accessibility across all employment opportunities for all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency: Genesis compensation is standardized across specific jobs such that employees have significant control over selecting a position and rate that works for them. Hourly rates are just one component of Genesis' total compensation package. Additional opportunities include performance incentives, commissions, and program-specific continued education training compensation. Additionally, Genesis provides a variety of benefits to employees, including telehealth coverage, life and disability insurance, and paid time off. Compensation may differ by contract value, but are commensurate with job duties and experience with Genesis. A candidate's salary history is not used in determining compensation.

Additional Info:

This is not a telemarketing position. All communications routed from the client directly to workstation.

Home Office Requirements: Visit our Home Office Shop for examples and recommendations

Laptop/Desktop:

Speed: Intel i-class (i5+ or equivalent)
Hard Drive: 100 GB usable memory or higher
RAM: 16+ GB or higher
Operating System: Windows 11

Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended.

Phone Service Requirement Options:

Landline
VoIP Phone Line | Digital Phone Service

Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified.

(2) Call Center Dialpad with Headset provided.

Internet Requirements:

Download Speed: 100 Mbps or higher
Upload Speed: 25 Mbps or higher

Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.

If you want to become part of our At-Home Workforce, Apply Today!