Call Center Agent for Electricity Services
Updated: Apr 21
Seeking call center representatives to provide customer service for an electricity provider.
Service Type: Customer Service & Sales
Work Commitment: 15-hours per week or more
Weekend Requirements: 5 hours worked on Sat. and/or Sun.
Schedule Availability: 7-Days per week; 10AM - 10PM EST
Schedule Structure: Rep controls own schedule
Training Availability: 6 Weeks; M-F; 4-hours/day
Pay Rate: $11.25/hour
Key Benefits: Paid Training | Paid Time-Off | Advancement
Reference Code: GETX1
Job Details:
Review, analyze, and respond to customer billing questions.
Process payment deferrals.
Quickly identify customer needs, offer, and enroll the appropriate plan. Accurately enroll the customer in the correct plan; Strive to resolve customer issues on the first call; Demonstrate knowledge of client processes and policies; Build trust and rapport with the client customer through clear, respectful interaction; Always strive to ensure that overall customer satisfaction remains high, while resolving issues; Understand client call flow and Texas utility regulation; Ensure that no client customer has a lights-turned-out-in-error situation.
Knowledge/Skills/Abilities:
Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.
Self-disciplined to manage own schedule and adhere to it.
Ability to utilize multiple computer programs at the same time.
Exhibit professional, courteous, and friendly behavior.
Home Office Requirements: Laptop/Desktop
Speed: Dual-Core 2.8-GHz | Intel i class or higher
Hard Drive: 60 GB usable memory or higher
RAM: 4 GB or higher
Operating System: Windows 10
Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended. Phone Service Requirement Options
Landline
VoIP Phone Line | Digital Phone Service
Note: Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified.
(2) Call Center Dialpad with Headset provided.
Internet Requirements
Download Speed: 10 mbps or higher
Upload Speed: 3 mbps or higher
Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.
Benefits (We Offer):
Paid Time Off
Flexible Schedule
Wellness Resources
Training & Development
Advancement Opportunities
Healthcare Options (Telehealth, Dental & Vision)
Additional Info:
This is not a telemarketing position. All communications routed from the client directly to workstation.
If you want to become part of our winning team, please Take the Job Assessment Today!
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