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Call Center Agent for Electricity Services

Updated: Apr 21


Seeking call center representatives to provide customer service for an electricity provider.


Service Type: Customer Service & Sales

Work Commitment: 15-hours per week or more

Weekend Requirements: 5 hours worked on Sat. and/or Sun.

Schedule Availability: 7-Days per week; 10AM - 10PM EST

Schedule Structure: Rep controls own schedule

Training Availability: 6 Weeks; M-F; 4-hours/day

Pay Rate: $11.25/hour

Key Benefits: Paid Training | Paid Time-Off | Advancement

Reference Code: GETX1

Job Details:

  • Review, analyze, and respond to customer billing questions.

  • Process payment deferrals.

  • Quickly identify customer needs, offer, and enroll the appropriate plan. Accurately enroll the customer in the correct plan; Strive to resolve customer issues on the first call; Demonstrate knowledge of client processes and policies; Build trust and rapport with the client customer through clear, respectful interaction; Always strive to ensure that overall customer satisfaction remains high, while resolving issues; Understand client call flow and Texas utility regulation; Ensure that no client customer has a lights-turned-out-in-error situation.

Knowledge/Skills/Abilities:

  • Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.

  • Self-disciplined to manage own schedule and adhere to it.

  • Ability to utilize multiple computer programs at the same time.

  • Exhibit professional, courteous, and friendly behavior.

Home Office Requirements: Laptop/Desktop

  • Speed: Dual-Core 2.8-GHz | Intel i class or higher

  • Hard Drive: 60 GB usable memory or higher

  • RAM: 4 GB or higher

  • Operating System: Windows 10

Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended. Phone Service Requirement Options

  • Landline

  • VoIP Phone Line​ | Digital Phone Service

Note: Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified.

(2) Call Center Dialpad with Headset provided.

Internet Requirements

  • Download Speed: 10 mbps or higher​​

  • Upload Speed: 3 mbps or higher

Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.

Benefits (We Offer):

  • Paid Time Off

  • Flexible Schedule

  • Wellness Resources

  • Training & Development

  • Advancement Opportunities

  • Healthcare Options (Telehealth, Dental & Vision)

Additional Info:

  • This is not a telemarketing position. All communications routed from the client directly to workstation.

If you want to become part of our winning team, please Take the Job Assessment Today!

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