Welcome to Team Champions! (Welcome Letter)

About Me.

I'm Lori, and I am here to cheer you on to victory with Genesis. I was born and raised just outside of Pittsburgh, PA. If you are a sports fan, as I am, you know that Western Pennsylvania is known for its Steelers, Penguins, Pitt Panthers, and tons of crazy college and high school rivalries. Being a champion is part of my DNA. So, I want to help you become call center Champions!

I have been a part of the Genesis Team since 2018, and I can assure you that you have chosen the best call center, virtual or brick and mortar…congratulations! When I joined Genesis, my Team helped me certify with Carnival Customer Service and later with Agero Roadside Assistance. I am now a Prime Callback Team member with Agero, and I love it! I went through a bit of a rough patch during certification and my first CSA; I don’t know what I would have done without my Genesis Specialist. Now I want to pay it forward by working with you to become a successful Champion with Genesis.

I currently live in Ellwood City, PA with my wonderful husband, Bill; my two dogs, Bella and Sophie; and my two cats, Gigi and Ziva (yes, I am an NCIS junkie). Retired from teaching high school English, I love reading, listening to music, watching Hallmark movies and TV dramas, and traveling, especially by cruise ship. Working with Genesis and Agero keeps me busy, as I quickly discovered I was not suited for retirement.

Welcome to Team Champions!

I am so happy to have you on Team Champions. I want to help you learn to the best Agent you can be, because we quit living when we quit learning. Please remember that I am here to support you in any way I can, so don’t hesitate to reach out to me. Together we will succeed. And remember…

“Champions don’t show up to get everything they want;

they show up to give everything they have.”

– Alexander den Heijer


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