More Than a Script
Consumer demand is ever changing and we are here to help corporations keep up. To do so, our specialized Agents put forth the best services in class, gaining customer loyalty for our clients. These Agents describe products, services, and plans directly to consumers to drive customer confidence and loyalty. They receive inbound calls from new and existing customers to initiate claims, service contracts, and billing inquiries. While delivering these top tier services, our Agents are patient, empathetic, have unique abilities to manage stress, work well under pressure, and adapt to adverse situations. They are the most reliable service providers in the customer care industry, delivering more than just script reading, but problem solving.
Our dedicated Team of Tech Supporters are comfortable using the latest online troubleshooting tools to assist customers in resolving issues on cable & internet services, appliances, software, and more. They have excellent multi-tasking skills with the ability to navigate multiple systems during a call to gather information and assist each customer. Their expertise often help resolve caller issues and avoid unnecessary technician dispatches.
Service That Makes a Difference
Providing quality sales services is critical to delivering the full experience intended for the customer. Our clients' bottom-line depend on it. So, our Agents eagerly answer inbound calls to provide assistance with booking reservations, order services, or purchase products on behalf of our clients. In the process, they leverage product and service information to maintain top sales performance.