Diversity, Equity & Inclusion Policy

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Genesis Call Center, LLC is committed to fostering a diverse, equitable, and inclusive remote-first workplace, where every team member is valued and able to thrive. As a veteran-led, minority-owned business with a predominantly female, Black, and Latino agent workforce, we recognize diversity as a strategic strength that enhances service quality and innovation.

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1. Our Commitment

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• We champion inclusive hiring, promotion, and remuneration practices.

 

• We hold every leader and team member accountable for upholding equitable workplace standards.

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2. Scope & Applicability

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• This policy applies to all company operations—including recruiting, training, performance management, and daily conduct—across our fully remote, U.S.-based workforce.

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3. Inclusive Recruitment & Hiring

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• We use skills-based, blind review processes to remove bias, intentionally sourcing candidates from diverse communities, professional networks, and organizations serving caregivers, veterans, and individuals with disabilities.

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4. Equitable Development & Advancement

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• All team members, regardless of background, access the same training, performance metrics, reviews, and mentoring pathways, guided by transparent KPIs.

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5. Remote Accessibility & Flexibility

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• Our remote-first model ensures equitable opportunities by removing location and accessibility barriers. We provide technology stipends, flexible scheduling, and communication norms supporting all agents linkedin.com+1nordlayer.com+1.

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6. Training & Education

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• We conduct regular virtual DEI workshops covering unconscious bias, inclusive communication, and cultural competency—ensuring knowledge is both shared and practiced.

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7. Measuring & Reporting

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• We track diversity metrics (e.g., gender, race/ethnicity, tenure), conduct employee surveys, and host regular feedback sessions to evaluate DEI progress and adjust strategies thetimes.co.uk+12paradigmiq.com+12bluesignal.com+12remote.com+14ft.com+14omnihr.co+14.

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8. Accountability & Governance

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• A designated DEI lead, backed by executive sponsorship, oversees implementation. All managers are responsible for supporting inclusive behavior and addressing opportunities through regular check-ins and culture audits.

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9. Non-Discrimination & Grievance

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• We enforce zero tolerance for discrimination or harassment. Agents may report concerns confidentially to HR or leadership. We commit to prompt, impartial investigations and equitable resolutions.

 

Genesis is dedicated to advancing meaningful inclusion—not just representation. By continuously listening, learning, and adapting, we strive to build a remote workplace that empowers women, Black, Hispanic, veteran, caregiver, and disability communities—while delivering exceptional service to our clients.