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Reliable Services

Industry leading companies today demand top-tier customer care to help deliver their products and services to consumers while improving the image of their brand.  Through our integrated approach to call center management, Genesis is able to help generate corporate results, increase return on investment, and foster consumer loyalty.

We are an industry leading customer care and technical support service provider to some of America’s most trusted brands.

Our Team of dedicated Agents engage and help customers across the nation in every consumer need from customer & technical support to up-sells, processing medical consultation requests, and roadside assistance.

Customer Service

Build Consumer Confidence

From resolving billing inquiries to explaining the products and services of our highly branded clients, we build trust and rapport with customers. We understand how important it is for our clients to feel confident and worry free when it comes to customer care. So, our dedicated Team invests the time and energy necessary to be well prepared to ensure a first call resolution.

Technical Support

Satisfaction Guaranteed

We give the results our clients deserve through highly capable and competent Agents! Our certified Team of professionals apply their experience and Know-How with every call - striving to resolve technical issues quickly. But what really sets our Agents apart from the rest of the industry is our attention to detail and use of active listening skills to find a solution, not just read a script.

Sales

Professional Service

We exceed all targeted sales goals on behalf of our clients.  Our outstanding sales Team members quickly become well-versed in client promotions while maintaining top sales performance, showcasing their expert sales techniques and overcoming customer objections.  We’re committed to providing consistently reliable sales service for every client request, every time.

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