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Customer Care & Sales Representative – Hospitality & Travel


Seeking Call Center Agents to provide customer care for a theme park & resort services.

Smiling mother and daughter enjoying a colorful amusement park ride, symbolizing fun, hospitality, and family-friendly customer service opportunities.

Service Type: Customer Service & Sales

Work Commitment: 15+ hours per week

Weekend Requirements: 5 hours Sat. and/or Sun.

Schedule Availability: 7 days a week

Schedule Structure: You set your schedule (30-minute blocks)

Training Availability: 6 weeks | Mon–Fri | 4 hours/day (virtual)

Location: Nationwide (except CA, CO, CT, MA, MD, NY, OR, WA, WI)

Pay Rate: $9.50 – $10.00/hr + incentives

Key Benefits: Paid Training ($900+) | Paid Time Off | Advancement

Reference Code: GEDR1

What You’ll Do


  • Assist guests and employees with reservations for lodging, dining, tickets, air, and packages.

  • Answer general questions about products and services.

  • Match customer requests with the right products and solutions.

  • Deliver empathetic, patient, and professional service that represents leading hospitality brands.

Knowledge / Skills / Abilities


  • Strong resilience, empathy, and patience under pressure.

  • Self-discipline to manage and maintain your own schedule.

  • Proficiency with multiple computer applications simultaneously.

  • Professional, courteous, and customer-focused demeanor.

Qualifications


  • High school diploma or equivalent.

  • Fluent in spoken and written English.

  • Excellent interpersonal, multitasking, and time-management skills.

  • Meets or exceeds Genesis Home Office Standards (see below).

About Genesis


Genesis Call Center, LLC is a veteran-owned, U.S.-based call center delivering premium services for Fortune 500 companies and national brands. Since 2014, our mission has been to provide first-class customer experiences while creating flexible W-2 career opportunities across America.


Our innovative, fully remote model reduces carbon emissions, supports diverse communities, and ensures continuity of service even during power outages and natural disasters. With a growing workforce nationwide, Genesis is proud to be a trusted partner for businesses and a reliable employer for motivated professionals.

EEO Commitment


Genesis is an Equal Opportunity Employer, committed to Diversity, Equity, Inclusion, and Accessibility. Veterans and military spouses are encouraged to apply.

Pay Transparency


Pay rates are standardized by program with opportunities for performance incentives, commissions, and additional training pay. Genesis also provides:


  • Telehealth coverage

  • Life & disability insurance

  • Paid Time Off

  • Training & development pathways

Home Office Requirements


Laptop/Desktop

  • Intel i5 (or equivalent) or higher

  • RAM: 12GB+

  • Hard Drive: 60GB usable or higher

  • OS: Windows 11

  • Separate monitor recommended (All-in-ones, tablets, netbooks not qualified)


Phone Service

  • Landline or VoIP hard phone (Call Center Dialpad + headset provided)

  • Cell phones and soft phones are not permitted


Internet

  • Download: 100 Mbps+ | Upload: 20 Mbps+

  • Hard-wired Ethernet required (no Wi-Fi, hotspots, or satellite connections)

Benefits (We Offer)

  • Paid Training ($900+ value)

  • Paid Time Off

  • Flexible Scheduling

  • Healthcare Options (Telehealth, Dental & Vision)

  • Wellness Resources

  • Employment Security

  • Advancement Opportunities

Important


This is not a telemarketing role. All calls are inbound, routed securely from the client to your workstation.


👉 Ready to launch your remote career? Apply Today!

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