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Call Center Agent Job Overview

Call Center Representative (Customer Care, Tech Support & Sales)

Build your career on your terms—right from home—while supporting brands people love.


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Why Genesis Is Different


Genesis Call Center, LLC is a veteran-owned, minority-led, 100% U.S. home-shored contact center. We partner with Fortune 500 and high-growth companies across 15+ industries. Our agents choose their clients, set their own schedules, and earn industry-leading rewards for great work. This is all backed by paid training, career-path coaching, and a culture that puts people first.



Fast Facts


  • Compensation: $10–$14 + hourly base │ monthly incentives up to 15% │ commissions

  • Scheduling: Minimum 15 hours/week; build your own calendar in 30-minute blocks (24 × 7 coverage)

  • Workstyle: 100% remote, secure home office (equipment stipend available)

  • Training: 1- to 4-week virtual courses—earn $1000+ for completing (conditions apply)

  • Service Lines: Customer Service • Tech Support • Sales/Retention • Billing • Dispatch

  • Hiring Footprint: United States (all states except CA, CT, CO, MA, MD, NY, OR, WA, WI)



What You’ll Do


As a Call Center Representative, you will:


  • Engage customers via calls, chat, email, or SMS to answer questions, solve problems, and create “wow” moments.

  • Process new, return, and replacement orders; troubleshoot devices and apps; handle billing and loyalty inquiries.

  • Recommend complementary products or upgrades when they truly add value.

  • Dispatch service providers (roadside, utility, home services) and track resolutions end-to-end.

  • Document every interaction accurately in our cloud CRM and maintain compliance with PCI, HIPAA, or FERPA as required.

  • Meet or exceed quality, productivity, and customer satisfaction goals—then get paid extra for it!



You’ll Thrive Here If You…


  • Love helping people and can stay calm, clear, and upbeat—even when customers aren’t.

  • Type 30 WPM, juggle multiple screens, and learn new software quickly.

  • Enjoy the freedom (and responsibility) of managing your own schedule.

  • Hold a high school diploma/GED and bring at least 6 months of recent customer-facing or call-center experience (retail, hospitality, dispatch, healthcare, etc.).

  • Have a distraction-free workspace, wired high-speed internet (100 ↓ / 20 ↑ Mbps+), Windows 11 PC (i7+, 12 GB RAM), and a USB noise-canceling headset.


Bilingual (especially Spanish) and prior sales/upsell experience are huge pluses.



Total Rewards & Growth


At Genesis, we believe in rewarding our team members. Here’s what you can expect:


  • Paid Time Off: Start accruing immediately—because balance matters.

  • Healthcare: Free telehealth after 90 days; affordable medical, dental & vision plans if you average 30 hours/week.

  • Financial Wellness: Life & disability coverage • same-day pay option.

  • Up-Skilling: Tuition-free CX certifications, AI-driven micro-coaching, promotion tracks to Team Lead, Trainer, and QA Specialist.

  • Well-Being: Virtual fitness, mental health resources, employee referral bonuses.

  • Purpose: Veteran-owned, military-spouse-friendly, carbon-light remote workforce—work that feels good.



About Genesis


Founded in 2014, Genesis Call Center is a cloud-native BPO that delivers omnichannel support for roadside assistance, utilities, e-commerce, healthcare, travel, higher education, and more. Our dispersed workforce keeps clients online through hurricanes, ice storms, and power outages. Our sustainability pledge cuts thousands of metric tons of CO₂, and our veteran leadership brings mission-driven discipline to everything we do.



Ready to Own Your Schedule?


  1. Click Apply Now and upload your résumé.

  2. Complete a quick skills assessment (≈ 10 min).

  3. Interview via video within 3–5 business days.

  4. Pass a background screen, ace virtual training, and choose your first client!


Questions? Ask our AI chatbot.



Equal Opportunity & Pay Transparency


Genesis is proud to be an Equal Opportunity Employer committed to Diversity, Equity, Inclusion, and Accessibility. We welcome veterans, military spouses, people with disabilities, and candidates of every background. Pay is set by program complexity and your performance. The hourly rate is just one part of a total rewards package that may include bonuses, commissions, paid education, and wellness incentives.



Gear Up & Pass the PC Check


Did you know more than half of first-time applicants stall out at the equipment screen? Skip the frustration and head straight to the Genesis Home Office Shop—our curated store of laptops, desktops, headsets, ethernet kits, and RAM upgrades that all meet or exceed every client’s PC Check.


  • Pre-configured bundles ship fast and are plug-in ready.

  • Financing as low as ≈ $30/month through Klarna, Afterpay, or PayPal Pay Later.

  • Self-upgrade options (RAM, SSDs, Windows 11) with step-by-step guides.

  • Live chat support to match the right gear to your budget and goals.


Get the right gear, breeze through onboarding, and start earning sooner.



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