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Call Center Agent Job Overview

Updated: Jan 22

Seeking a call center representative to provide customer care for various products and services.


Description: We are looking for a customer-oriented Call Center Representative or Customer Care Representative/CCR that will be the liaison, provide product/service information, and resolve any emerging programs that our customer accounts might face with accuracy and efficiency across multiple industries. Our serviced industries include roadside assistance, telecommunications mass media entertainment, home improvement retail, electricity retail, hospitality, travel, tourism, and more. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. The best CCRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Problem-solving also comes naturally to CCRs. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

Service Type: Customer Service, Technical Support, and/or Sales Work Commitment: 15-hours per week or more Schedule Availability: Flexible Schedule Structure: Employee Makes Own Schedule Location: Nationwide except CA, CT, MA, MD, NY, OR, WA, WI Training Availability: 1 - 4 Weeks (Virtual) Pay Rate: $10 - $13/hour Key Benefits: Paid Training | Paid Time-Off | Telehealth Reference Code: GEID1