Seeking a call center representative to provide customer care for various products and services.
Description: We are looking for a customer-oriented Call Center Representative or Customer Care Representative/CCR that will be the liaison, provide product/service information, and resolve any emerging programs that our customer accounts might face with accuracy and efficiency across multiple industries. Our serviced industries include roadside assistance, telecommunications mass media entertainment, home improvement retail, electricity retail, hospitality, travel, tourism, and more. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. The best CCRs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Problem-solving also comes naturally to CCRs. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer issues. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Service Type: Customer Service, Technical Support, and/or Sales Work Commitment: 15-hours per week or more Schedule Availability: Flexible Schedule Structure: Employee Makes Own Schedule Training Availability: 1 - 4 Weeks (Virtual)
Location: Nationwide except CA, CT, MA, MD, NY, OR, WA, WI Work Environment: Fully Remote Pay Rate: $10 - $14+/hour Key Benefits: Paid Training | Paid Time-Off | Telehealth Reference Code: GEID1
Manage large amounts of inbound and outbound calls in a timely manner.
Probe to identify the need of the customer based on service or product situation.
Process orders, returns, and exchanges.
Assist with billing questions, process payments, and adjust service plans.
Dispatch a service provider to assist the customer when applicable.
Provide status updates on products and services to customers.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to up-sell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
Ability to remain resilient, project patience and empathy, and provide excellent Client service when dealing with stressful situations.
Self-disciplined to manage own schedule and adhere to it.
Ability to utilize multiple computer programs at the same time.
Exhibit professional, courteous, and friendly behavior.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
High school diploma or equivalent with 0 - 1 year of experience
Able to speak and read English fluently
Excellent interpersonal skills
Ability to multi-task, prioritize, and manage time effectively
Meets or exceeds home office requirements (below)
Genesis Introduction: Since 2014, Genesis Call Center, LLC ("Genesis") has operated under its founding mission of delivering superior, first-class services to our clients through our Team of dedicated people while generating flexible solutions to the job-seeking community. We enable customers across the country of large companies to maximize the value of their product and service experience. Our innovative approach to providing a comprehensive solution is simple; we enable highly motivated individuals to perform at their best through a virtual network that promotes excellence in service. The results are endless possibilities. With a growing population of employees nationwide, Genesis is a proud and reliable partner to Fortune 500 companies and other large branded organizations across the country.
EEO Statement: Veterans and military spouses often possess the core competencies Genesis relies upon and demonstrate professionalism, resiliency, and reliability to strengthen our entire organization. We recognize your unique skills and experiences, and want to offer a flexible career path that allows you to continue serving others. If you are transitioning from the military, are a veteran, or a spouse of a military servicemember, we have challenging and rewarding career opportunities available for you. Genesis is an Equal Opportunity Employer, ensuring Diversity, Equity, Inclusion, and Accessibility across all employment opportunities for all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency: Genesis compensation is standardized across specific jobs such that employees have significant control over selecting a position and rate that works for them. Hourly rates are just one component of Genesis' total compensation package. Additional opportunities include performance incentives, commissions, and program-specific continued education training compensation. Additionally, Genesis provides a variety of benefits to employees, including telehealth coverage, life and disability insurance, and paid time off. Compensation may differ by contract value, but are commensurate with job duties and experience with Genesis. A candidate's salary history is not used in determining compensation.
This is not a telemarketing position. All communications routed from the client directly to workstation.
Home Office Requirements: Visit our Home Office Shop for examples and recommendations
Speed: Intel i-class (i5+ or equivalent)
Hard Drive: 60 GB usable memory or higher
RAM: 4 GB or higher
Operating System: Windows 10
Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended.
Phone Service Requirement Options:
VoIP Phone Line | Digital Phone Service
Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified. (2) Call Center Dialpad with Headset provided.
Download Speed: 10 mbps or higher
Upload Speed: 3 mbps or higher
Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.
If you want to be part of our At-Home Workforce, APPLY NOW!