top of page
Search

Servicing Tips

Updated: Jan 19, 2020

By: Jennifer R. (former Genesis Agent & Specialist)


Hello Agents, here are some tips that I use when servicing. Hopefully, they can be helpful to you as well and help improve your metrics:

1. Load all systems at least 10 minutes before you start servicing.

-VPN, Citrix, Portal Chatroom, and Avaya