Seeking Agents to provide services for the leading Telehealth provider focused on digital delivery of high-quality, convenient, and cost-efficient medical care.
Service Type: Customer Service
Work Commitment: 20-hours per week or more
Weekend Requirements: 4-hours on Sat. and/or Sun.
Schedule Availability: Everyday; 8AM - 9 PM EST
Schedule Structure: Agent Makes Own Schedule
Certification Availability: 2 Weeks; M-F; 4-hours/day
Pay Rate: $9.50/hour
Perks: Insurance Options | Paid Certification | Paid Time-Off | Advancement
Position Description: Assisting new or existing client patients in a friendly courteous manner when processing requests for consultations with client physicians; Assisting client patients to reset their login/passwords, troubleshoot their client profile and mobile app and if need be, escalate to create an inquiry ticket; Making callbacks using the outbound procedure when required by client or patient as a follow up; Be familiar with HIPAA and other applicable healthcare laws and regulations.