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FAQs For Certifying Agents

Updated: Mar 7


Q: How do I know how much I will get paid for my client?

A: You can always access any client specific details and requirements on the Welcome Page of the Genesis website. The information is located by clicking on the "Client Job Catalog" button under "Getting Started". It will launch a document and you can then search for your client to get more information. It is a helpful resource to know what your particular client expects and requires.

***Please utilize this feature for optimum client knowledge!!***


Q: I heard that you can get a free headset as a Genesis Agent. How do I receive one?

A: One of the perks of being a Genesis Agent is to receive a free dial pad and headset. You can access the form to submit on the Welcome Page of the Genesis website under "Our Welcome Gift to You".


Q: Why am I asked for a password when entering certain pages on the Genesis website and how can I access it?

A: The Genesis website is user friendly to all seeking employment and also those who are already part of the Genesis Team. As a portion of general business practices, certain information is intended for Genesis Agents only to protect client confidentiality, so the Welcome Page is password protected.

Our Agents can always access the Password by going to the Policies Page and viewing the "Welcome Page".



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