Call Center Agent for Luxury Retail Services

Seeking customer care representatives to provide call center services for a luxury retailer.

Service Type: Customer Service

Work Commitment: 15-hours per week or more

Weekend Requirements: 4-hours

Schedule Availability: M-Sat. / 12PM - 7PM EST

Schedule Structure: Rep controls own schedule

Certification Availability: 3 Weeks

Location: Nationwide except CA, CT, MD, MA, NY, OR, WA, or WI

Pay Rate: $10.50/hour

Key Benefits: Certification Pay | Paid Time-Off | Advancement

Reference Code: GENM1


Job Details:

  • Respond to customer inquiries related to online catalog orders of high dollar items.

  • Assisting luxury-centric customers with order-related issues to resolve issues.

  • Respond to customer inquiries related to item sizing/color/material/dimensions, product warranties, product returns, and shipping issues.


  • Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.

  • Self-disciplined to manage own schedule and adhere to it.

  • Ability to utilize multiple computer programs at the same time.

  • Exhibit professional, courteous, and friendly behavior.


Home Office Requirements: Visit our Home Office Shop for examples and recommendations


  • Speed: Intel i-class (i5+ or equivalent)

  • Hard Drive: 60 GB usable memory or higher

  • RAM: 4 GB or higher

  • Operating System: Windows 10

Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended.

Phone Service Requirement Options:

  • Landline

  • VoIP Phone Line​ | Digital Phone Service

Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified.

(2) Call Center Dialpad with Headset provided.

​Internet Requirements:

  • Download Speed: 10 mbps or higher​​

  • Upload Speed: 3 mbps or higher

Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.


Benefits (We Offer):

  • Paid Time Off

  • Certification Pay

  • Flexible Schedule

  • Wellness Resources