Seeking customer care representatives to provide call center services for a grocery delivery service.
Service Type: Customer Service Chat
Work Commitment: 15-hours per week or more
Weekend Requirements: None.
Schedule Availability: 24/7
Schedule Structure: Rep controls own schedule
Certification Availability: 1 Week; M-F; 8-hours/day
Location: Nationwide except CA, CT, MD, MA, NY, OR, WA, or WI
Pay Rate: $8.25/hour
Key Benefits: Certification Pay | Paid Time-Off | Advancement
Reference Code: GEIC1
Job Details:
Answer, manage, and document inbound customer requests.
Initiate, verify, change, or cancel orders.
Answer general questions.
Knowledge/Skills/Abilities:
Skilled and efficient in written communication
Typing Skills: 40 WPM+
Ability to handle three chats simultaneously
Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.
Self-disciplined to manage own schedule and adhere to it.
Ability to utilize multiple computer programs at the same time.
Exhibit professional, courteous, and friendly behavior.
Home Office Requirements: Visit our Home Office Shop for examples and recommendations
Laptop/Desktop:
Speed: Intel i-class (i5+ or equivalent)
Hard Drive: 60 GB usable memory or higher
RAM: 4 GB or higher
Operating System: Windows 10
Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended.
Phone Service Requirement Options:
Landline
VoIP Phone Line | Digital Phone Service
Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified.
(2) Call Center Dialpad with Headset provided.
Internet Requirements:
Download Speed: 10 mbps or higher
Upload Speed: 3 mbps or higher
Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.
Benefits (We Offer):
Paid Time Off
Certification Pay
Flexible Schedule
Wellness Resources
Employment Security
Training & Development
Advancement Opportunities
Healthcare Options (Telehealth, Dental & Vision)
Additional Info:
This is not a telemarketing position. All communications routed from the client directly to workstation.
If you want to become part of our At-Home Workforce, Apply Today!
