Seeking Call Center Agents to provide customer care for a retail bookseller and retailer of content, digital media, and educational products.
Service Type: Customer Service & Sales
Work Commitment: 15-hours per week or more
Weekend Requirements: 4 hours on Sat./Sun.
Schedule Availability: Everyday; 8AM - 11PM EST
Schedule Structure: Rep controls own schedule
Certification Availability: 4 Weeks; M-F; 2 - 4 hours/day
Location: Nationwide except CA, CT, MD, MA, NY, OR, WA, or WI
Pay Rate: $9.50/hour
Key Benefits: Certification Pay | Paid Time-Off | Advancement
Reference Code: GEBN1
Handle customer inquiries regarding order status, membership, and/or marketplace orders for special services.
Document requests in client system for every interaction.
Research customers' accounts to accurately identify best solutions/answers.
Use client knowledge base to provide customer with accurate and complete information.
Utilize chat and support service resources when necessary.
Utilize resource systems to further enhance client knowledge and stay updated on client policy changes or reminders on key metrics.
Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.
Self-disciplined to manage own schedule and adhere to it.
Ability to utilize multiple computer programs at the same time.
Exhibit professional, courteous, and friendly behavior.
Home Office Requirements: Visit our Home Office Shop for examples and recommendations
Speed: Intel i-class (i5+ or equivalent)
Hard Drive: 60 GB usable memory or higher
RAM: 4 GB or higher
Operating System: Windows 10
Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended.
Phone Service Requirement Options:
VoIP Phone Line | Digital Phone Service
Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified. (2) Call Center Dialpad with Headset provided.
Download Speed: 10 mbps or higher
Upload Speed: 3 mbps or higher
Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.
Benefits (We Offer): Visit our Home Office Shop for examples and recommendations
Paid Time Off