Customer Care Representative – Cruise Line Services

Genesis Team
Aug 20
2 min read

Seeking customer care representatives to provide call center services for a cruise line.

Service Type: Customer Service & Sales

Work Commitment: 15+ hours per week

Weekend Requirements: 5 hours on Sat. and/or Sun.

Schedule Availability: 24/7 | 365 Days a Year

Schedule Structure: You Control Your Own Schedule

Training Availability: 7 Weeks | Mon–Fri | 4 hours/day (Virtual)

Location: Nationwide (except CA, CO, CT, MA, MD, NY, OR, WA, WI)

Work Environment: 100% Remote | Green Home-Shored Model

Pay Rate: $9.00 – $11.00/hr + incentives

Key Benefits: Paid Training ($375) | Paid Time Off | Advancement

Reference Code: GECC1

Job Details:

Assist inbound callers to provide cruise quotes, book reservations, and answer customer questions.
Transfer specialized calls to the correct support department.
Represent a luxury travel brand with empathy, accuracy, and professionalism.

Knowledge/Skills/Abilities:

Resilient, patient, and empathetic under pressure.
Self-disciplined in managing a flexible schedule.
Proficient at navigating multiple computer applications simultaneously.
Professional, courteous, and customer-focused.

Qualifications:

High school diploma (or equivalent).
Fluent in English (spoken and written).
Strong interpersonal, time-management, and multitasking skills.
Meets Genesis Home Office Standards (below).

About Genesis

Genesis Call Center, LLC is a veteran-owned, family-led business headquartered in Fayetteville, NC. Since 2014, we have delivered first-class, U.S.-based call center services for Fortune 500 companies and large branded organizations nationwide.

Our agents provide culturally compatible, empathetic service that improves customer satisfaction and loyalty. We are proud to be a green-certified home-shored call center, reducing carbon emissions through fully remote operations.

As a Veteran-Owned Small Business (VOSB), we value the resilience, professionalism, and reliability that military families bring. We are committed to building diverse, inclusive teams that thrive in a flexible work environment.

EEO Statement

Veterans, military spouses, and candidates of all backgrounds are encouraged to apply. Genesis is an Equal Opportunity Employer, committed to Diversity, Equity, Inclusion, and Accessibility.

Pay Transparency

Genesis pay rates are standardized by program, with opportunities to increase income through performance incentives, commissions, and additional training pay. We also provide telehealth coverage, life and disability insurance, and paid time off.

Home Office Requirements

Laptop/Desktop