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Call Center Agent for Tax Preparation Software



Service Type: Customer Service & Technical Support

Work Commitment: 15-hours per week or more

Weekend Requirements: 3-hours during Tax Season.

Schedule Availability: M-F; 9AM - 8PM EST

Schedule Structure: Rep controls own schedule

Certification Availability: 4 Weeks; M-F; 2-4 hours/day

Location: Nationwide except CA, CT, MD, MA, NY, OR, WA, or WI

Pay Rate: $11.50 - $13.25/hour

Key Benefits: Certification Pay | Paid Time-Off | Advancement

Reference Code: GEIT1

Job Details:

  • Interact with tax software customers.

  • Provide technical support related to tax software interface.

  • Answer general e-filing tax support questions.

  • Answer general questions related to tax software usage.


Knowledge/Skills/Abilities:

  • Ability to quickly build rapport with customers.

  • Ability to search quickly in tax software support knowledge database and public search tools.

  • Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.

  • Self-disciplined to manage own schedule and adhere to it.

  • Ability to utilize multiple computer programs at the same time.

  • Exhibit professional, courteous, and friendly behavior.

Home Office Requirements: Visit our Home Office Shop for examples and recommendations Laptop/Desktop:

  • Speed: Intel i-class (i5+ or equivalent)

  • Hard Drive: 60 GB usable memory or higher

  • RAM: 4 GB or higher

  • Operating System: Windows 10

Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended. Phone Service Requirement Options:

  • Landline

  • VoIP Phone Line​ | Digital Phone Service

Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified.

(2) Call Center Dialpad with Headset provided. ​Internet Requirements:

  • Download Speed: 10 mbps or higher​​

  • Upload Speed: 3 mbps or higher

Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.

Benefits (We Offer):

  • Paid Time Off

  • Certification Pay

  • Flexible Schedule

  • Wellness Resources

  • Training & Development

  • Advancement Opportunities

  • Healthcare Options (Telehealth, Dental & Vision)

Additional Info:

  • This is not a telemarketing position. All communications routed from the client directly to workstation.

If you want to become part of our At-Home Workforce, Apply Today!

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