Call Center Agent for Tax Preparation Software
Seeking customer service representatives to provide call center support for a tax software provider.
Service Type: Customer Service & Technical Support
Work Commitment: 15-hours per week or more
Weekend Requirements: 3-hours during Tax Season.
Schedule Availability: M-F; 9AM - 8PM EST
Schedule Structure: Rep controls own schedule
Training Availability: 4 Weeks; M-F; 2-4 hours/day
Location: Nationwide except CA, CT, MD, MA, NY, OR, or WI
Pay Rate: $11.50/hour
Key Benefits: Paid Training | Paid Time-Off | Advancement
Reference Code: GEIT1
Job Details:
Interact with tax software customers.
Provide technical support related to tax software interface.
Answer general e-filing tax support questions.
Answer general questions related to tax software usage.
Knowledge/Skills/Abilities:
Ability to quickly build rapport with customers.
Ability to search quickly in tax software support knowledge database and public search tools.
Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.
Self-disciplined to manage own schedule and adhere to it.
Ability to utilize multiple computer programs at the same time.
Exhibit professional, courteous, and friendly behavior.
Home Office Requirements Laptop/Desktop:
Speed: Intel i-class+ (or equivalent)
Hard Drive: 60 GB usable memory or higher
RAM: 4 GB or higher
Operating System: Windows 10
Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended. Phone Service Requirement Options:
Landline
VoIP Phone Line | Digital Phone Service
Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified.
(2) Call Center Dialpad with Headset provided. Internet Requirements:
Download Speed: 10 mbps or higher
Upload Speed: 3 mbps or higher
Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.
Benefits (We Offer):
Paid Training
Paid Time Off
Flexible Schedule
Wellness Resources
Training & Development
Advancement Opportunities
Healthcare Options (Telehealth, Dental & Vision)
Additional Info:
This is not a telemarketing position. All communications routed from the client directly to workstation.
If you want to become part of our At-Home Workforce, Apply Today!
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