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Genesis 1QTR20 Service Industry Report


Genesis has been increasingly delivering quality, on-demand, omni-channel customer services sought by global brands through scalable cloud technological architecture for over seven years. Since initiating the very first service call, Genesis brand loyalty boosting services have expanded to ten industries.

These services were delivered through Genesis' growing Team of professional telecommute call center representatives that create authentic, passionate, customer experiences that bolster the reputation of our clients' brand.


Genesis 1st Quarter, FY20 customer care transactions report consists of the following successfully serviced industries in fields of customer service, technical support, and sales:


  1. Retail: Customer service support, sales and inbound sales, sales support, order fulfillment, invoice inquiries, and more.

  2. Travel and Hospitality: Vacation booking, baggage claim, ticketing, and loyalty redemption.

  3. eCommerce: Customer support, returns/exchanges, order processing, membership, and billing/accounts receivable.

  4. Roadside Assistance: Customer service support and service provider dispatch for accidents and other roadside incidents, service provider coordination, and membership sales.

  5. Insurance: First notice of loss, policy setup and changes, and third-party claims.

  6. Utilities: Outage reporting, billing inquires and support, meter read issues, cross selling, and customer complaint support/resolution.

  7. Healthcare: Member enrollment, claims support, physician referral, appointment scheduling, and logistics management.

  8. Mass Media Entertainment Telecommunications: Subscription renewals, warranty support, billing inquiries and support, technical support, and troubleshooting.

  9. Financial Services: General customer service, application processing, issue resolution, consumer surveys, and new product launches.

  10. Technology: Product service support, technical support, and call routing.

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