The effects of COVID-19 have impacted businesses around the world in unique and unpredictable ways. As countries implement increased social distancing guidelines and restrictions, global manufacturers have experienced a significant reduction in production in order to ensure the safety of their employees. International production, shipping, and other supply chain functions have shifted to prioritize "essential" items defined by various independent agencies.
As the fastest growing telecommute call center and national leader in quality customer care services, Genesis Call Center, LLC has initiated vertical integration of dial-pads with headsets to ensure continued operations during these difficult times. Previously, Genesis relied on third-party call center phone vendors to supply it's At-Home Workforce with dial-pads and headsets to perform customer care tasks. This decision will ensure operational delivery to globally branded clients as they seek scalable services.