Seeking Agents to provide call center services for the nation’s largest retail bookseller and a leading retailer of content, digital media and educational products.
Service Type: Customer Service & Sales
Work Commitment: 15-hours per week or more
Weekend Requirements: 4 hours on Sat./Sun.
Schedule Availability: Everyday; 8AM - 11 PM EST
Schedule Structure: Agent Makes Own Schedule
Certification Process: 4 Weeks; M-F; 2 - 4 hours/day
Pay Rate: $9.15/hour
Perks: Paid Training | Paid Time-Off | Insurance Options | Advancement
Job Description: Handle customer inquiries regarding order status, membership, and/or marketplace orders for special services; Create a case in client system for every interaction; Research customers account to accurately identify best solution/answer for customer inquiry; Use client knowledge base to provide customer with accurate and complete information; Utilize chat and support service resources when necessary; Utilize resource systems to further enhance client knowledge and stay updated on client policy changes or reminders on key metrics.