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🚀 Work-from-Home Customer Care Agent

Updated: Jun 19

Non-Emergency Medical Transportation (NEMT) | Choose-Your-Own Schedule | Paid Training.


Why this role matters

Every day thousands of patients miss critical medical appointments because they can’t secure a ride. As a Genesis Call Center agent you’ll be the friendly, knowledgeable voice that connects them to safe, timely transportation—making an immediate, tangible difference in people’s health and quality of life.



What’s in it for you

Perk

Flexible hours


100% remote


Competitive pay

Paid training

Time-off & growth


Military-friendly employer


Details

Build your own schedule in 30-minute blocks—minimum 15 hrs/week, Monday-Friday, 7 a.m.–8 p.m. ET. No weekends!

Work anywhere in the U.S. (except CA, CO, CT, MA, MD, NY, OR, WA, WI).

$10.50–$11.25 per hour + monthly performance bonuses.

Four-week virtual course (4 hrs/day) — earn $375 while you learn.

PTO accrual from Day 1 and a clear path to supervisory and specialty roles.

We actively recruit veterans & spouses because your resilience and service ethos elevate our team.


What you'll do

  • Answer inbound calls, chats or emails from members and transportation providers.

  • Confirm eligibility, book rides, update trip details and resolve service issues.

  • Use empathy to calm frustrated callers; escalate complex cases when necessary.

  • Document each interaction accurately across multiple applications.

  • Protect sensitive health information by following HIPAA & company security policies.



You’ll thrive here if you…

  • Hold a high-school diploma/GED and have 0-1 year of customer-facing experience.

  • Type 25 wpm and juggle several browser tabs without breaking a sweat.

  • Speak and write fluent, professional English; bilingual skills are a plus.

  • Treat every caller with patience, empathy and a solutions-first attitude.

  • Can pass a background check and meet the home-office tech specs below.



Home-office checklist

  • PC/Laptop: Windows 11, Intel i5/AMD Ryzen 5+, 16 GB RAM, 100 GB free space

  • Wired internet: 100 Mbps ↓ / 20 Mbps ↑ min.; ethernet only (no Wi-Fi, hotspots, or satellite)

  • USB headset + landline or VoIP desk phone (cell/soft phones not accepted)


Need gear? Visit our Home Office Shop for proven, program-approved bundles and expert guidance on setting up a compliant remote workspace. Perfect if you’re just starting out or upgrading your current setup.

About Genesis Call Center


Since 2014 Genesis Call Center, LLC has delivered first-class, U.S.-based omnichannel support to Fortune 500 partners through a nationwide work-from-home workforce. Our mission is simple: “Serve clients, empower people.”



Ready to start?


  1. Click Apply below and complete the quick application (≈2 minutes).


  2. Watch for an email to schedule your virtual interview.


  3. Secure your seat in the next paid training class!

Apply today—classes fill fast!

Additional Info:

  • This is not a telemarketing position. All communications routed from the client directly to workstation.



Equal Opportunity & Pay Transparency


Genesis is proud to be an Equal Opportunity Employer committed to diversity, equity, inclusion and accessibility. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Compensation is standardized by program; performance incentives and additional benefits (tele-health, life & disability insurance, PTO) augment base pay.

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