Search

The Largest Medical Transportation (NEMT) Manager


Seeking Agents to provide services for the nation’s largest manager of non-emergency medical transportation (NEMT) programs.


Service Type: Customer Service

Work Commitment: 15-hours per week or more

Weekend Requirements: None.

Schedule Availability: M-F; 7AM - 8PM EST

Schedule Structure: Rep Controls Schedule

Certification Availability: 4 Weeks; M-F; 4-hours/day

Pay Rate: $9.50/hour

Key Benefits: Paid Training | Paid Time-Off | Advancement

Reference Code: GELC1

Job Details:

  • Connect individuals with the transportation needed to fulfill their medical needs.

  • Interact with customers and providers to answer questions related to appointments.

Knowledge/Skills/Abilities:

  • Outstanding problem-solving skills - application of soft skills.

  • Skilled and efficient in writing and verbal communication.

  • Provides knowledgeable, friendly and eloquent customer service.

  • Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.

  • Self-disciplined to manage own schedule and adhere to it.

  • Ability to utilize multiple computer programs at the same time.

  • Exhibit professional, courteous, and friendly behavior.

Home Office Requirements: Visit our Home Office Shop for examples and recommendations


Laptop/Desktop:

  • Speed: Intel i-class (i5+ or equivalent)

  • Hard Drive: 60 GB usable memory or higher

  • RAM: 4 GB or higher

  • Operating System: Windows 10

  • Monitors: Dual Required

Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended.


Phone Service Requirement Options:

  • Landline

  • VoIP Phone Line​ | Digital Phone Service

Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified.

(2) Call Center Dialpad with Headset provided.


Internet Requirements:

  • Download Speed: 10 mbps or higher​​

  • Upload Speed: 3 mbps or higher

Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.

Benefits (We Offer):

  • Paid Training

  • Paid Time Off

  • Flexible Schedule

  • Wellness Resources

  • Employment Security

  • Training & Development

  • Advancement Opportunities

  • Healthcare Options (Telehealth, Dental & Vision)

Additional Info:

  • This is not a telemarketing position. All communications routed from the client directly to workstation.

If you want to become part of our At-Home Workforce, Apply Today!

549 views

Copyright © 2020 Genesis Call Center, LLC. All Rights Reserved.

Our Story | NewsPrivacy | Agent Login

Veteran_Owned_Business_Military_Spouse_O