Customer Care Representative – Sporting Goods Account

Genesis Team
Jun 19, 2025
2 min read

National Sporting Goods Retail Support | Choose-Your-Own Schedule | Paid Training.

Why this role matters

Sport can be the highlight of someone’s day—until an order problem sidelines them. You’ll be the calm, knowledgeable voice that solves issues fast, keeps customers loyal, and fuels their next adventure.

What’s in it for you

Perk

Flexible hours

100% remote

Competitive pay

Paid training

Time-off & growth

Military-friendly employer

Details

Pick the shifts that fit your life while meeting a small weekly minimum.

Work securely from your home office—no commute, no dress code.

Earn a solid hourly rate plus performance incentives every month.

Get full pay from day one while you master products, systems, and soft skills.

Accrue PTO immediately and access clear promotion paths and skill certifications.

Veteran-owned company that values service members, spouses, and their transferable skills.

What you'll do

Answer product, sizing, and order-status questions
Place new, replacement, return, and exchange orders
Support gift-card and loyalty-program members
Suggest complementary items that enhance the customer’s purchase
Document every interaction accurately across multiple systems
Hit quality, accuracy, and speed targets while protecting customer data

You’ll thrive here if you…

Hold a high-school diploma/GED and have 0-1 year of customer-facing experience.
Bring patience, empathy, and a solutions-first mindset to every call
Type 30 WPM and juggle several browser tabs without breaking a sweat
Stay disciplined with a self-selected schedule
Have 1 year of recent customer-service or sales experience (preferred)
Communicate clearly in English; bilingual skills are a plus
Can pass a background check and meet the home-office tech specs below.

Home-office checklist

PC/Laptop: Windows 11, Intel i5/AMD Ryzen 5+, 16 GB RAM, 100 GB free space
Wired internet: 100 Mbps ↓ / 20 Mbps ↑ min.; ethernet only (no Wi-Fi, hotspots, or satellite)
USB headset + landline or VoIP desk phone (cell/soft phones not accepted)

Need gear? Visit our Home Office Shop for proven, program-approved bundles and expert guidance on setting up a compliant remote workspace. Perfect if you’re just starting out or upgrading your current setup.

About Genesis Call Center

Since 2014 Genesis Call Center, LLC has delivered first-class, U.S.-based omnichannel support to Fortune 500 partners through a nationwide work-from-home workforce. Our mission is simple: “Serve clients, empower people.”

Ready to start?

Click Apply below and complete the quick application (≈2 minutes).
Watch for an email to schedule your virtual interview.
Secure your seat in the next paid training class!

Apply today—classes fill fast!

Additional Info:

This is not a telemarketing position. All communications routed from the client directly to workstation.

Equal Opportunity & Pay Transparency

Genesis is proud to be an Equal Opportunity Employer committed to diversity, equity, inclusion and accessibility. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Compensation is standardized by program; performance incentives and additional benefits (tele-health, life & disability insurance, PTO) augment base pay.