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Call Center Agent — Roadside Assistance (Customer Care)

Help drivers get safely back on the road while you build a flexible, well-paid career with Genesis Call Center, LLC.


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Why this role matters

Stranded motorists need calm, fast, accurate help. You’ll be the reassuring voice that diagnoses the situation, explains coverage, dispatches a service provider, and keeps the customer updated until help arrives.

Position snapshot

  • Service type: Customer Service (inbound)

  • Work commitment: 15+ hours/week

  • Weekend requirement: 5 hours on Sat. and/or Sun.

  • Schedule availability: 24/7 coverage — you control your schedule

  • Training: 4 weeks, Mon–Fri, 4 hrs/day (virtual) — paid ($500+)

  • Work environment: Fully remote home office

  • Hiring footprint: U.S. (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

  • Estimated pay: $13–$15/hr + performance incentives

  • Reference code: GEAG1

What you’ll do

  • Answer inbound calls for roadside assistance (no telemarketing).

  • Triage situations (no start, flats, lockouts, out of fuel, accident, etc.).

  • Explain policy coverage and set accurate expectations.

  • Dispatch the nearest qualified service provider and monitor ETA.

  • Provide proactive status updates until the issue is resolved.

  • Document every interaction in the CRM; follow quality and privacy standards.

You’ll thrive here if you…

  • Stay patient, empathetic, and steady under pressure.

  • Manage your time reliably with a self-directed schedule.

  • Navigate multiple systems and screens at once.

  • Communicate professionally and problem-solve in real time.

Minimum qualifications

  • High school diploma or equivalent (0–1 year experience welcome).

  • Fluent in spoken/written English (bilingual a plus).

  • Strong interpersonal skills; able to multitask and prioritize.

  • Meets home office requirements (below).

Total rewards & growth

  • Paid training ($500+)

  • Paid time off

  • Flexible scheduling inside a 24/7 operation

  • Advancement opportunities (Lead, Trainer, QA)

  • Wellness resources & telehealth options (medical/dental/vision availability based on hours)

Gear up & pass the PC Check

Most delays happen at the equipment screen. Skip the hassle with the Genesis Home Office Shop—pre-vetted bundles and upgrades that meet or exceed client specs, plus financing options (Affirm, Afterpay, Klarna, PayPal Pay Later) often starting around $30/month.

Home office requirements

Laptop/Desktop

  • CPU: Intel i-class i7+ (or equivalent)

  • RAM: 12 GB+

  • Storage: 100 GB+ free

  • OS: Windows 11+

  • Note: All-in-ones, dual-boot machines, netbooks, and tablets aren’t qualified. A separate monitor is recommended.

Phone

  • Landline or VoIP/Digital phone service

  • Note: Cell phones and soft phones (e.g., MagicJack, Vonage) aren’t qualified. Dial pad + headset provided.

Internet

  • Wired connection (Ethernet from PC to router/modem)

  • Download: 100 Mbps+ | Upload: 20 Mbps+

  • Note: Wi-Fi, satellite, microwave, and hotspots aren’t qualified.

About Genesis

Since 2014, Genesis Call Center, LLC has delivered first-class service for Fortune 500 and nationally recognized brands through a high-performing, nationwide home-office network. Our mission is simple: serve clients, empower people.


EEO & military-friendly

Genesis is an Equal Opportunity Employer committed to Diversity, Equity, Inclusion, and Accessibility. We actively welcome veterans and military spouses—your professionalism and resilience make our team stronger.


Pay transparency

Hourly pay is one part of a total rewards package that may include performance incentives, program-specific bonuses, certification pay, and benefits (telehealth, life & disability insurance, PTO). Compensation varies by program scope and experience; we do not use salary history to set pay.

Ready to help people when they need it most?

Click Apply Now, include GEAG1 in your application, and start your paid training.

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