Call Center Agent for Roadside Assistance
Seeking Call Center Agents to provide customer care for a roadside assistance company.
Service Type: Customer Service
Work Commitment: 15-hours per week or more
Weekend Requirements: 5 hours Sat. and/or Sun.
Schedule Availability: 24/7
Schedule Structure: Rep controls own schedule
Training Availability: 4 Weeks; M-F; 4-hours/day
Location: Nationwide except CA, CT, MD, MA, NY, OR, or WI
Pay Rate: $10.75/hour
Key Benefits: Paid Training | Paid Time-Off | Advancement
Reference Code: GEAG1
Job Details:
Provide service of inbound calls for roadside assistance and other service requests such as: a vehicle that won’t start; flat tire(s); keys locked inside a car; vehicle out of gas; vehicle in an accident.
Probe to identify the need of the customer based on vehicle situation.
Provide policy coverage details.
Dispatch a service provider to assist the customer.
Provide status updates to customers.
Knowledge/Skills/Abilities:
Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.
Self-disciplined to manage own schedule and adhere to it.
Ability to utilize multiple computer programs at the same time.
Exhibit professional, courteous, and friendly behavior.
Home Office Requirements: Visit our Home Office Shop for examples and recommendations Laptop/Desktop:
Speed: Intel i-class (i5+ or equivalent)
Hard Drive: 60 GB usable memory or higher
RAM: 4 GB or higher
Operating System: Windows 10
Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended. Phone Service Requirement Options:
Landline
VoIP Phone Line | Digital Phone Service
Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified. (2) Call Center Dialpad with Headset provided.
Internet Requirements:
Download Speed: 10 mbps or higher
Upload Speed: 3 mbps or higher
Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.
Benefits (We Offer): Visit our Home Office Shop for examples and recommendations
Paid Training
Paid Time Off
Flexible Schedule
Wellness Resources
Employment Security
Training & Development
Advancement Opportunities
Healthcare Options (Telehealth, Dental & Vision)
Additional Info:
This is not a telemarketing position. All communications routed from the client directly to workstation.
If you want to become part of our At-Home Workforce, Apply Today!
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