Call Center Agent for Roadside Assistance

Seeking Call Center Agents to provide customer care for a roadside assistance company.

Service Type: Customer Service

Work Commitment: 15-hours per week or more

Weekend Requirements: 5 hours Sat. and/or Sun.

Schedule Availability: 24/7

Schedule Structure: Rep controls own schedule

Certification Availability: 4 Weeks; M-F; 4-hours/day

Location: Nationwide except CA, CT, MD, MA, NY, OR, WA, or WI

Pay Rate: $10.00 - $13.25/hour

Key Benefits: Certification Pay | Paid Time-Off | Advancement

Reference Code: GEAG1

---

Job Details:

• Provide service of inbound calls for roadside assistance and other service requests such as: a vehicle that won’t start; flat tire(s); keys locked inside a car; vehicle out of gas; vehicle in an accident.

• Probe to identify the need of the customer based on vehicle situation.

• Provide policy coverage details.

• Dispatch a service provider to assist the customer.

• Provide status updates to customers.

Knowledge/Skills/Abilities: