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FAQ#2: Home Office Requirements



FAQ #2: Does My Home Office Require a Landline?


Not right away — only after certification for certain clients.


To get started with Genesis, you do not need a landline during onboarding or training. Instead, your focus should be on:


  • Creating your Service account


  • Passing your background check


  • Verifying your PC


  • Selecting and enrolling in a client program


These steps are all completed before any phone equipment is needed.


📞 When Do I Need a Landline or VoIP?


Some client programs require a dedicated voice line after certification — when you begin taking live customer calls.


Accepted phone setups:


  • ✅ Traditional landline (home phone service)


  • ✅ Digital/VoIP phone through a cable or internet provider


Not accepted:


  • ❌ Computer-based calling tools like magicJack, Vonage, Google Voice, or Skype


Once you choose a client, the Launch Pad will let you know whether a phone line is required for that program and when to have it ready.


💻 Your Home Office: What You Need Now


Right now, focus on making sure you have:


  • A desktop or laptop (no tablets or Chromebooks)


  • A supported operating system, processor, and RAM


  • A high-speed internet connection


  • A quiet space to work and attend training


  • A USB headset for virtual class and some client programs


💡 You can run a quick PC check from the Launch Pad to confirm compatibility.


🏠 Don’t Have Everything Yet? No Problem.


You don’t need your full home office setup to begin the process. Genesis will guide you through what’s required, when it’s required — and we even have a Home Office Shop for Agents building their workspace over time.


Congratulations again on completing the Hiring Webinar!


Your focus right now is getting onboarded — we’ll walk with you the rest of the way.




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