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FAQ#2: Home Office Requirements

For a Genesis applicant to become an Agent, he or she must meet all Home Office (or Workstation) requirements. This includes a laptop or desktop with the appropriate operating system, processor speed, and RAM.

The workstation must also have a landline or VoIP (Digital) phone line to meet client service standards. A VoIP/Digital phone, connected directly through a high-speed internet connection by a cable provider, will meet the working criteria. But, no computer based phone services are compatible (i.e. magicJack or Vonage, etc.).

In addition, all Agents need a high-speed internet connection and a quiet space to work.

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