FAQ#2: Home Office Requirements
- Genesis Team
- Jun 24
- 2 min read

FAQ #2: Does My Home Office Require a Landline?
Not right away — only after certification for certain clients.
To get started with Genesis, you do not need a landline during onboarding or training. Instead, your focus should be on:
Creating your Service account
Passing your background check
Verifying your PC
Selecting and enrolling in a client program
These steps are all completed before any phone equipment is needed.
📞 When Do I Need a Landline or VoIP?
Some client programs require a dedicated voice line after certification — when you begin taking live customer calls.
Accepted phone setups:
✅ Traditional landline (home phone service)
✅ Digital/VoIP phone through a cable or internet provider
Not accepted:
❌ Computer-based calling tools like magicJack, Vonage, Google Voice, or Skype
Once you choose a client, the Launch Pad will let you know whether a phone line is required for that program and when to have it ready.
💻 Your Home Office: What You Need Now
Right now, focus on making sure you have:
A desktop or laptop (no tablets or Chromebooks)
A supported operating system, processor, and RAM
A high-speed internet connection
A quiet space to work and attend training
A USB headset for virtual class and some client programs
💡 You can run a quick PC check from the Launch Pad to confirm compatibility.
🏠 Don’t Have Everything Yet? No Problem.
You don’t need your full home office setup to begin the process. Genesis will guide you through what’s required, when it’s required — and we even have a Home Office Shop for Agents building their workspace over time.
Congratulations again on completing the Hiring Webinar!
Your focus right now is getting onboarded — we’ll walk with you the rest of the way.
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