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Genesis FY21 Annual Service Industry Report


2021 introduced new challenges through the wake of the on-going COVID-19 Pandemic. However, Genesis grew in integrality of increasing its delivery of quality, on-demand, omni-channel customer services sought by global brands through scalable cloud technological architecture. Despite a contested business environment, Genesis brand loyalty boosting services included twelve industries throughout 2021.


These services were delivered through Genesis' growing Team of professional remote call center representatives that create authentic, passionate, customer experiences that bolster the reputation of clients brands.


Genesis FY21 customer care transactions report consists of the following successfully serviced industries in fields of customer service, technical support, and sales:


  1. Retail: Customer service support, sales and inbound sales, sales support, order fulfillment, invoice inquiries, and more.

  2. Travel and Hospitality: Vacation booking, baggage claim, ticketing, and loyalty redemption.

  3. eCommerce: Customer support, returns/exchanges, order processing, membership, and billing/accounts receivable.

  4. Roadside Assistance: Customer service support and service provider dispatch for accidents and other roadside incidents, service provider coordination, and membership sales.

  5. Insurance: First notice of loss, policy setup and changes, and third-party claims.

  6. Utilities: Outage reporting, billing inquires and support, meter read issues, cross selling, and customer complaint support/resolution.

  7. Healthcare: Member enrollment, claims support, physician referral, appointment scheduling, and logistics management.

  8. Mass Media Entertainment Telecommunications: Subscription renewals, warranty support, billing inquiries and support, technical support, and troubleshooting.

  9. Financial Services: General customer service, application processing, issue resolution, consumer surveys, and new product launches.

  10. Technology: Product service support, technical support, and call routing.

  11. Luxury Design Services: Delivering elevated, modern luxury experiences, repair inquiries, order status management, and issue resolution.

  12. Grocery Delivery Retail: Chat, call, and email support to answer, manage, and document inbound customer contacts for initiating, verifying, and changing orders.

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