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Genesis FY21 Annual Service Industry Report


2021 introduced new challenges through the wake of the on-going COVID-19 Pandemic. However, Genesis grew in integrality of increasing its delivery of quality, on-demand, omni-channel customer services sought by global brands through scalable cloud technological architecture. Despite a contested business environment, Genesis brand loyalty boosting services included twelve industries throughout 2021.


These services were delivered through Genesis' growing Team of professional remote call center representatives that create authentic, passionate, customer experiences that bolster the reputation of clients brands.