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Genesis FY22 Annual Service Industry Report

Updated: Jul 23, 2023

2022 culminated with ground-breaking expansion for Genesis by taking on new industry areas and restructuring to better streamline and offer tailored, scalable, remote omnichannel services through BPO augmentation of traditional centers. This combination of vertical and diagonal expansion in contact center capabilities through scalable cloud technological architecture helped close operational gaps for global brands. Despite an increasingly more contested business environment, Genesis brand loyalty boosting services included sixteen industries throughout 2022.

These services were delivered through Genesis' growing Team of professional and native remote call center representatives that create authentic, passionate, and culturally sensitive customer experiences that bolster the reputation of client branding.

Genesis FY22 customer care transactions report consists of the following successfully serviced industries in fields of customer service, technical support, and sales:

  1. Electronic Security: General inquiries, billing questions, and account issue resolution for client products and services by identifying problems, researching answers, and guiding customers through corrective steps.

  2. International Emergency Response: Assisting foreign citizens requesting information during civil and national emergency situations.

  3. Retail: Customer service support, sales and inbound sales, sales support, order fulfillment, invoice inquiries, and more.

  4. Food Manufacturing: Communicate health benefits and related products to patients discharged from a medical care.

  5. Travel and Hospitality: Vacation booking, baggage claim, ticketing, and loyalty redemption.

  6. eCommerce: Customer support, returns/exchanges, order processing, membership, and billing/accounts receivable.

  7. Exercise Equipment Services: Omnichannel product and service support.

  8. Roadside Assistance: Customer service support and service provider dispatch for accidents and other roadside incidents, service provider coordination, and membership sales.

  9. Insurance: First notice of loss, policy setup and changes, and third-party claims.

  10. Utilities: Outage reporting, billing inquires and support, meter read issues, cross selling, and customer complaint support/resolution.

  11. Healthcare: Member enrollment, claims support, physician referral, appointment scheduling, and logistics management.

  12. Mass Media Entertainment Telecommunications: Subscription renewals, warranty support, billing inquiries and support, technical support, and troubleshooting.

  13. Financial Services: General customer service, application processing, issue resolution, consumer surveys, and new product launches.

  14. Technology: Product service support, technical support, and call routing.

  15. Luxury Design Services: Delivering elevated, modern luxury experiences, repair inquiries, order status management, and issue resolution.

  16. Medical Transportation: Assist members or their representatives requesting non-emergency medical transportation.

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