Call Center Agent for Home Warranty Services

Seeking customer care representatives to provide call center services for a home warranty provider.

Service Type: Customer Service & Sales

Work Commitment: 15-hours per week or more

Weekend Requirements: None

Schedule Availability: 24/7

Schedule Structure: Rep controls own schedule

Training Availability: 1- 4 Weeks

Location: Nationwide except CA, CT, MD, MA, NY, OR, or WI

Pay Rate: $9.00/hour

Key Benefits: Paid Training | Paid Time-Off | Advancement

Reference Code: GECH1

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Job Details:

• Assist customers with items covered under their home warranty.

• Initiate a claim or follow up on an existing claim.

• Answer general questions.

• Process change of address requests.

• Research and resolve customer complaints.

Knowledge/Skills/Abilities:

• Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.

• Self-disciplined to manage own schedule and adhere to it.

• Ability to utilize multiple computer programs at the same time.

• Exhibit professional, courteous, and friendly behavior.

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Home Office Requirements: Visit our Home Office Shop for examples and recommendations

Laptop/Desktop:

• Speed: Intel i-class (i5+ or equivalent)

• Hard Drive: 60 GB usable memory or higher

• RAM: 4 GB or higher

• Operating System: Windows 10

Note: (1) All-in-One Computers, Dual Boot Machines, Netbooks, and Tablets are not qualified. (2) A Desktop/Laptop with a Separate Monitor is recommended.

Phone Service Requirement Options:

• Landline

• VoIP Phone Line​ | Digital Phone Service

Note: (1) Cell Phones and Soft Phones such as MagicJack or Vonage are not qualified.

(2) Call Center Dialpad with Headset provided.

​Internet Requirements:

• Download Speed: 10 mbps or higher​​

• Upload Speed: 3 mbps or higher

Note: (1) Wireless connections are not allowed for security and quality assurance. A Hard-Wired Connection from Desktop/Laptop to Router/Modem with an Ethernet Cable is required. (2) Satellite, Microwave, and Cellular Hotspot Internet Services are not qualified.

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Benefits (We Offer):

• Paid Training

• Paid Time Off

• Flexible Schedule

• Wellness Resources

• Employment Security

• Training & Development

• Advancement Opportunities

• Healthcare Options (Telehealth, Dental & Vision)

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Additional Info:

• This is not a telemarketing position. All communications routed from the client directly to workstation.

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